Returns & Refund Policy
Effective: July 4, 2026
1. RETURNS WITHIN 30 DAYS
At Vellura, we want you to be completely satisfied with your purchase. If you're not happy with any item, you can return it within 30 days of purchase for a full refund or exchange, provided the item is in its original condition and unused.
2. HOW TO INITIATE A RETURN
To start a return, please contact us at will@wemonetise.com.au with:
• Your order number
• Reason for return
• Photos of the item if possible
Once approved, we'll provide you with prepaid return shipping instructions.
3. WHAT'S RETURNABLE
The following items are eligible for return:
• Unopened, unused beauty devices in original packaging
• Items returned within 30 days of purchase
• Items with all original accessories and documentation
The following items are NOT returnable:
• Items that have been used or tested
• Items without original packaging
• Items showing signs of wear or damage caused by customer misuse
• Items purchased more than 30 days ago
4. REFUND PROCESSING
Once we receive and inspect your return, we'll process your refund within 7 business days. Refunds will be credited to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your bank.
5. RETURN SHIPPING
For approved returns, Vellura covers the cost of return shipping to Australia. International returns (if applicable) are the responsibility of the customer.
6. DAMAGED ITEMS
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. We'll arrange a replacement or refund immediately.
7. DEFECTS & WARRANTY
All Vellura beauty devices come with a 12-month warranty against manufacturing defects. If your device stops working due to a defect (not caused by misuse), we'll replace it free of charge.
8. CHANGES TO PRODUCTS
If we make changes to a product, you may initiate a return within 14 days of purchase if you're not satisfied with the changes.
9. CONTACT US
For any questions about our returns and refund policy, please reach out to us at will@wemonetise.com.au. We're here to help!
10. GOVERNING LAW
This policy is governed by the laws of Australia and complies with Australian Consumer Law.